Our Removal Guarantee
If we don't remove it, you don't pay for it. That's the whole policy.
Every case we take on is backed by a 100% money-back guarantee: if we don't succeed in removing what we agreed to remove, you get a full refund. We don't take on a case, quote you a price, and then leave the outcome uncertain — the guarantee is the reason we're selective about which cases we take, and thorough about the ones we do.
This starts before you pay anything: your initial case review and quote are always free, so you know exactly what we're committing to before you commit to us.
- Every site and listing identified and agreed upon during your case review.
- Search-engine de-indexing for listings we're unable to get removed at the source.
- A full refund if the agreed-upon removal isn't completed.
- New listings that appear on a different site after your case is closed and verified. If your record resurfaces, tell us — we monitor for this, but a brand-new posting after a completed, verified case is treated as a new situation, not a guarantee failure.
- Content our free case review didn't identify because it wasn't disclosed or discoverable at the time — this is exactly why a thorough initial scan matters.
- Legal outcomes like expungement filings or lawsuits, which fall outside what a removal service is able to do — see our attorney comparison page if that's what you need.
Frequently Asked Questions
What happens if you can't remove my mugshot?
You get a full refund. We don't consider a case successful — or bill you for one — unless the agreed-upon removal is actually completed and verified.
Is the initial case review really free?
Yes. You get an honest assessment and an exact quote before you pay anything.
What if my mugshot comes back after removal?
We monitor your name after a verified removal specifically because this can happen if a different site scrapes the same public record. Reach out and we'll take a look — an already-completed, verified case is treated differently from ongoing work, but we want to know if something resurfaces.
A Guarantee You Don't Have to Take on Faith
Start with a free case review — there's nothing to lose by finding out what removal takes.